Refund & Cancellation Policy

At Samast Travel, we understand that plans can change. Our cancellation policy is designed to be fair while covering necessary arrangements.

1. Cancellation by Customer

If you need to cancel a confirmed booking, you must notify us in writing via email at leads@samasttravel.com. The date we receive your email will determine the cancellation charges applicable:

• 45 days or more before travel: 90% refund of the received amount.
• 44–30 days before travel: 75% refund of the received amount.
• 29–15 days before travel: 50% refund of the received amount.
• Less than 15 days or No-Show: 100% of the total tour cost will be charged (no refund).

2. Cancellation by Samast Travel

In case of unavoidable circumstances (natural disasters, government restrictions, etc.), customers will be offered:

• Alternative travel dates, OR
• Credit note for future use

3. Refund Process

• Refunds will be processed within 7–10 working days.
• Refunds will be made through the original payment method.

4. Non-Refundable Services

• Certain bookings such as flights, special permits, or peak-season hotel bookings may be non-refundable.

5. No Show Policy

No refund will be provided for no-shows or unused services after the trip has started.

6. Early Departure

No refund will be given if a traveler leaves the trip before completion.

7. Amendment Policy

Any changes to bookings are subject to availability and may incur additional charges.

For any cancellation or refund queries, please contact us:

Samast Travel

• Email: leads@samasttravel.com
• Phone: +91 86796 77152

We recommend reading the policy carefully before confirming your booking to avoid any inconvenience.