At Samast Travel, we understand that plans can change. Our cancellation policy is designed to be fair while covering necessary arrangements.
1. Cancellation by Customer
- 30 days or more before travel: 90% refund
- 15–30 days before travel: 50% refund
- 7–15 days before travel: 25% refund
- Less than 7 days: No refund
2. Cancellation by Samast Travel
- In case of unavoidable circumstances (natural disasters, government restrictions, etc.), customers will be offered:
- Alternative travel dates, OR
- Credit note for future use
3. Refund Process
- Refunds will be processed within 7–10 working days.
- Refunds will be made through the original payment method.
4. Non-Refundable Services
- Certain bookings such as flights, special permits, or peak-season hotel bookings may be non-refundable.
5. No Show Policy
- No refund will be provided for no-shows or unused services after the trip has started.
6. Early Departure
- No refund will be given if a traveler leaves the trip before completion.
7. Amendment Policy
- Any changes to bookings are subject to availability and may incur additional charges.
For any cancellation or refund queries, please contact us:
Samast Travel
Email: info@samasttravel.com
Phone: +91 86796 77152
We recommend reading the policy carefully before confirming your booking to avoid any inconvenience.